Privacy policy

Privacy Policy

Last updated: 24 February 2026

Savelle is responsible for this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a personalised shopping experience (the “Services”). Savelle is powered by Shopify technology, which enables us to make the Services available to you.

This Privacy Policy describes how we collect, use and share your personal information when you visit, use, make a purchase or complete another transaction through the Services, or otherwise communicate with us.

In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing and sharing of your personal information.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understood how your information is collected, used and shared as described herein.

Personal Information We Collect or Process

When we use the term “personal information”, we mean information that identifies you or can reasonably be associated with you or another individual.

Personal information does not include information collected anonymously or information that has been de-identified so that it can no longer identify you.

Depending on how you interact with the Services, where you reside, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

Contact information, including your name, address, billing address, delivery address, telephone number and email address.
Financial information, including credit or debit card numbers, payment card information, bank account details, transaction information, payment method, receipts and other payment-related information.
Account information, including your username, password, security questions, preferences and settings.
Transaction information, including items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your purchase history.
Communications with us, including information you provide when contacting customer service.
Device information, including information about your device, browser, network connection, IP address or other unique identifiers.
Usage information, including information about how and when you access or navigate the Services.

Sources of Personal Information

We may collect personal information:

Directly from you, when you create an account, use the Services, communicate with us or otherwise provide information.
Automatically, through the Services, your device, cookies and similar technologies.
From service providers, when they collect or process information on our behalf.
From business partners or third parties.

How We Use Your Personal Information

Depending on your interaction with us, we may use your personal information to:

Provide, Personalise and Improve the Services

This includes processing orders and payments, remembering your preferences, sending account notifications, managing returns and exchanges, arranging delivery, enabling product reviews and offering personalised recommendations.

Marketing and Advertising

We may send promotional communications by email, text message or post, and display online advertisements relating to our products or services, including personalised ads based on your browsing or purchase activity.

Security and Fraud Prevention

We use your information to authenticate accounts, ensure secure transactions, detect and prevent fraud or unlawful activity, and protect our Services.

You are responsible for keeping your login credentials confidential.

Customer Support

To respond to enquiries and provide efficient service.

Legal Compliance

To comply with legal obligations, respond to lawful requests from authorities, enforce our policies, or protect our rights.

How We Share Your Personal Information

We may share personal information:

With Shopify, manufacturers and service providers (such as payment processors, IT providers, cloud storage, fulfilment and shipping services).
With marketing and advertising partners for personalised advertising purposes.
When you consent or request us to share information.
With affiliated companies within our corporate group.
In connection with business transactions such as mergers or insolvency proceedings.
To comply with legal obligations or protect rights and safety.

Relationship with Shopify

Our Services are hosted by Shopify. Shopify collects and processes personal information relating to your access and use of the Services.

Information submitted through the Services may be shared with Shopify and third parties, including those located outside your country of residence.

For further information, please refer to Shopify’s Consumer Privacy Policy at:

https://privacy.shopify.com/en

Third-Party Websites and Links

Our Services may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.

Children’s Information

The Services are not intended for children. We do not knowingly collect personal information from individuals under the age defined by applicable law.

If you believe a child has provided personal information, please contact us to request deletion.

Security and Data Retention

While we implement appropriate security measures, no system is entirely secure. Transmission of information may not always be secure.

We retain personal information only as long as necessary to provide the Services, comply with legal obligations, resolve disputes or enforce agreements.

Your Rights and Choices

Depending on your location (including the UK and EEA), you may have rights under applicable data protection laws, including:

Right of access
Right to erasure
Right to rectification
Right to data portability
Right to object or restrict processing
Right to withdraw consent

You may exercise these rights by contacting us.

We may need to verify your identity before responding.

Complaints

If you have concerns about how we process your personal information, please contact us. You may also lodge a complaint with your local data protection authority.